Shipping, Returns & Warranty Information

SHIPPING

Our preferred shipper is UPS. All shipping charges include insurance. Available items paid with PayPal or Credit Cards usually ship within 1-2 business days. Orders paid with Checks ship when payment clears issuing bank (usually 5-8 days). Special shipping or payment arrangements (different carrier, money transfer to our account, etc.) may be made by contacting us prior to purchase. We will make any effort to accommodate your request.

RETURN POLICIES & PROCEDURES

A majority of the items we sell are fully refundable (exceptions are listed in Special Notes section) however when purchasing the equipment please keep in mind that we are not a retail store with a typical retail counter.  We are an Internet based company that sells directly to the consumer and we do not charge full retail prices. 

BUYERS SATISFACTION
If you are not satisfied with your purchase we will gladly accept  returns  up to  15  calendar days from the receipt of the equipment and issue the refund minus our shipping cost to you. Shipping charges are not refundable unless the return is due to our error. All authorized equipment returns which are in original condition (factory fresh, original cartons) must be shipped prepaid and are subject to a restocking fee (15% on used and 10% on unused equipment) for all returned items (since we buy directly for the manufactures we are also being charged the restocking fee). If the price included shipping the applicable S&H charges will be deducted before calculating the restocking fee.

Please call our office to let us know what you did not like about the machine and a return authorization will be issued within 24 hours. You will then be given instructions as to where to return the machine.  
Machines will not be accepted as returned without a return authorization number. The following terms must be met by you.

• The products must be returned in new, resalable condition.
• Return the merchandise to us within 15 days of your original receipt of the order.
• You must include all packaging materials.
• Packaging materials must not be torn or damaged. 
• All manuals and warranty registration cards must be unmarked.
• Please clean espresso machines and make sure they are free of water before packing (extract water through the group AND steaming wand!)
• Any programming MUST be reset back to factory default. 
• You must pay any return shipping expense.
• Display  the RMA # prominently on the outside of the box to avoid delays to your refund.
• Ship via UPS insured and keep the copy of your receipt

Upon receipt of the returned merchandise in good order in accordance with the above and within 15 days of original delivery, we will issue credit to your charge account or send you a check within 2 business days.

DEFECTIVE EQUIPMENT
If your think your machine is defective please call us within 5 calendar days from the receipt of the equipment at  520-296-1284. All of our machines have been tested by the manufacturer  or by the importer.  We can usually tell if there is an actual problem with the machine or  if it can be attributed to the user error (in which case we will guide you how to correct it). We will then give you instructions where to return the machine and the procedures for its return for an immediate replacement or a refund.

EXCHANGES
If you have not used the equipment and you wish to exchange it for another item we stock then we will give you full credit for the purchase price only (no restocking fee will be charged). The shipping charges will not be refunded and return shipping charges must be prepaid by the purchaser.

SHIPPING DAMAGE
We suggest that you inspect the package when you receive it from UPS. Report any shipping damage to UPS by calling them at  1-800-742-5877. The UPS wants you to keep  all original packaging (boxes, packing materials) in case they come to inspect the package. Please let us know as soon as possible - defective equipment must be reported to us within 5 calendar days from its receipt. After the UPS issues a claim number we will make arrangement to ship a replacement machine.

SPECIAL ORDER AND COMMERCIAL ITEMS
All orders for commercial equipment are considered Special Order Items and are not subject to cancellation or return

WARRANTY
Unless otherwise noted, warranty terms apply only to merchandise shipped within the USA. Merchandise forwarded to other international locations may not be covered under the warranty. Please check with the manufacturer or warranty provider prior to purchase

LA PAVONI  1 year parts and labor (home machines), 1 year parts (commercial machines). 
CAPRESSO   1 year parts and labor (home machines), 6 months (commecial use). *
JURA-CAPRESSO AUTOMATIC CENTERS   2 year parts & labor or 6000 brewings (whichever comes first) *
(Jura-Capresso Automatic Centers listed under Jura Capresso Special Deals Category carry 1 year or 3000 brewings warranty)
VELOX   5 years parts

* Capresso & Jura-Capresso Limitations for equipment warranty
This warranty is in effect for the period and usage described above from the date of the first purchase and is limited to the United States of America. The warranty covers all defects in materials or workmanship (parts and labor) including free UPS ground transportation to and from Capresso's repair facilities within the continental United States. For Hawaii and Alaska and any other part of the world freight is not covered by this warranty. Products used outside the Continental United States of America must be returned to the US at the owner’s expense. Shipping expenses, duties and any other charges occurring with sending a repaired or replaced product back to the owner, outside of the US, are the liability of the owner.

Thank you for shopping with us.